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DOA Policy

DOA Policy

For all live orders we offer 100% live on arrival guarantee. This comes with a few conditions:

  • A picture or video must be taken of the dead shrimp in the bag within 4 hours of arrival
  • We cannot refund you if your shrimp have died after being introduced into your tank
  • If your shipment has been delayed, we can still offer a refund
  • However, if you fail to pickup your shipment within 24 hours of it being delivered to your local post office, PO Box or parcel locker, we cannot refund your order. If you have placed an order, it is your responsibility to ensure you will be able to pick it up in a timely manner